Privacy policy

At Velushe, your trust means everything to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit velushe.com, use our services, or make a purchase (together, the “Services”).

Last updated: October 18, 2026

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal and regulatory reasons. When we do, we'll post the revised version here and update the “Last updated” date above.

What We Collect

When we say “personal information,” we mean information that identifies or can be associated with you. Depending on how you use the Services, this may include:

Information you give us directly

• Contact details — your name, address, phone number, and email
• Order details — billing and shipping address, payment confirmation, and order history
• Account details — username, password, and security information
• Anything you share with us in customer-support messages

Information we collect automatically

• Device, browser, and network information
• Your IP address and how you interact with our Site
• Collected through cookies, pixels, and similar technologies

Information from third parties

• From providers that support our store, such as Shopify
• From payment processors who handle your payment details to fulfill your orders

How We Use Your Information

We use your personal information to:

• Provide our products and services — process payments, fulfill and ship your orders, manage your account, and handle returns and exchanges
• Market and personalize — send you offers and tailor the ads and content you see (for EEA residents, based on our legitimate interest in promoting our products)
• Keep things secure — detect, prevent, and respond to fraud or misuse, and protect your account
• Support and improve — respond to your questions and make our Services better

Cookies & Tracking

Like most online stores, we use cookies and similar technologies to run and improve our Site, remember your preferences, and understand how the Services are used. For details on the cookies tied to our Shopify platform, see Shopify's cookie notice.

Most browsers accept cookies by default — you can block or remove them in your settings, though some features may stop working properly. We also honor the Global Privacy Control (GPC) signal as a valid request to opt out of the “sale” or “sharing” of your information for that browser or device. Other than GPC, we don't currently respond to “Do Not Track” signals.

How We Share Your Information

We may share your personal information with:

• Service providers who work on our behalf — IT, payment processing, analytics, customer support, cloud storage, fulfillment, and shipping
• Business and marketing partners, who use it under their own privacy notices
• Third parties you ask us to share with — for example, to ship your order or through social and login integrations
• Our affiliates within our corporate group
• Authorities or other parties when required by law, or as part of a merger, acquisition, or similar business transaction

We do not sell your sensitive personal information, and we don't use it to infer characteristics about you. In the past 12 months, we have “sold” or “shared” (as those terms are defined by applicable law) identifiers, commercial information, and usage data with our business and marketing partners for advertising purposes.

Third-Party Links

Our Site may link to websites we don't operate. We're not responsible for their content or privacy practices, so please review their policies before sharing any information with them.

Children's Privacy

Our Services aren't intended for children, and we don't knowingly collect personal information from anyone under 16. If you believe a child has provided us their information, contact us and we'll delete it.

Security & Retention

We take reasonable steps to protect your information, but no method of transmission or storage is ever perfectly secure — please avoid sending sensitive details through insecure channels. We keep your personal information only as long as needed to provide the Services, comply with legal obligations, resolve disputes, and enforce our agreements.

Your Privacy Rights

Depending on where you live, you may have the right to:

• Access or know what personal information we hold about you
• Delete your personal information
• Correct inaccurate information
• Receive a copy of your information and transfer it to another provider
• Opt out of the “sale,” “sharing,” or targeted-advertising use of your information
• Restrict or object to certain processing
• Withdraw your consent where we rely on it
• Appeal a decision if we decline your request

To exercise any of these rights, email us at contact@velushe.com. You can also unsubscribe from marketing emails anytime using the link in any email. We won't discriminate against you for exercising your rights, and we may need to verify your identity before we respond.

Complaints

If you have concerns about how we handle your information, please reach out to us first — we genuinely want to make it right. Depending on where you live, you may also have the right to appeal our decision or to lodge a complaint with your local data protection authority.

International Users

We may process and store your information outside the country where you live. Where required, we rely on recognized safeguards — such as the European Commission's Standard Contractual Clauses — for international transfers.

SMS & Text Message Marketing

If you opt in to our text-message program, we'll only use your information to send the messages you signed up for and to reply to you. We never sell, rent, or trade your phone number or customer information for profit. You can opt out anytime by replying STOP. Message frequency varies, and message and data rates may apply.